This is a big business and getting bigger by the day. A business can be wiped out in short order with bad public relations. The Internet and Social Media have compounded the challenges with managing an online reputation. One bad Google or Yelp review and it could cost your business big bucks. People looking online to decide if they want to conduct business with your organization and they see negative reviews. That can be very bad. Now, everyone at some time or another is going to get a bad review. However, the ratio of good reviews vs bad reviews should be overwhelmingly in favor of the good reviews. How does your business online reputation looked lately? Have you checked? Well, if you have not I can assure you that people looking to do business with you are scoping out your reputation online. Bad reviews=Lost business. What are you doing to improve your online reputation? Drop me a line and let me know or if you need help improving your online reputation we can help. Just let us know. I have assisted leading companies with their online reputation and helped push down the negative comments and reviews.